Social tariffs UK guide: broadband, mobile and water
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Quick answer: Social tariffs are discounted broadband, mobile and water bills for households on low incomes — typically £10–£25 a month for fibre broadband, £10–£15 for mobile, and reduced water rates through your regional supplier. Eligibility usually requires Universal Credit, Pension Credit or similar benefits.
If you receive qualifying benefits, you may be entitled to three separate types of social tariff: home broadband, mobile phone, and water bill reduction. This hub links each scheme, explains shared eligibility rules, and shows how to apply without paying early-exit fees where providers allow.
Common questions
Do I need a credit check?
Social tariffs generally do not require credit checks. Providers verify benefit entitlement instead.
Will switching affect my benefit claims?
No. Social tariffs reduce bills you pay; they are not counted as income for Universal Credit or Pension Credit.
What else should I check?
Council Tax Support, the Household Support Fund, Warm Home Discount and Pension Credit unlock other help — use our cost-of-living timeline guide.