Ofcom pushes mobile social tariffs as mid-contract rises bite
Where a link is marked *, it is a partner link — we receive commission at no extra cost to you. Links without a * earn us nothing. How we make money.
Regulated pounds-and-pence limits on broadband rises also apply to many mobile contracts. Low-income customers may qualify for social tariffs from £10–£15 a month — but take-up remains low.
By Money Guide editorial team
Published:
Ofcom's rules requiring mid-contract price rises to be expressed in pounds and pence — not percentages linked to inflation — apply to mobile as well as broadband contracts taken out after 17 January 2025. Customers must receive clear notice before any rise takes effect.
Several mobile networks now offer social tariffs for customers on eligible benefits, typically priced between £10 and £15 a month for a basic allowance of data, calls and texts. Eligibility mirrors broadband social tariffs in many cases but varies by provider.
If you receive Universal Credit, Pension Credit or similar benefits, check your provider's website for a social tariff before paying standard rates. Switching mid-contract may incur exit fees unless you are within a regulated notice window.
Ofcom publishes a list of available social tariffs on its website. The Money Guide broadband and mobile guides explain how to compare unit costs, challenge unfair rises, and complain to the provider or ombudsman if needed.