Replacing your bank card may not stop fraudsters, regulators warn
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Replacing a compromised card does not always end unauthorised use if criminals still have your online banking or wallet details. Change passwords, review payees and enable fraud alerts after any scam.
By Money Guide editorial team
Published:
Consumer groups highlighted cases where customers received replacement cards after fraud but saw further transactions because criminals retained access through saved card details, digital wallets or compromised online banking credentials.
After suspected fraud: contact the bank immediately, change online banking passwords from a clean device, review saved cards on shopping sites and Apple/Google Pay, and check payee lists for additions you do not recognise.
APP fraud reimbursement rules now require banks to share liability in many cases — but prevention remains faster than claiming. Never move money to a 'safe account' or share one-time passcodes.
Report scams to Action Fraud and your bank. Escalate unresolved disputes to the Financial Ombudsman Service.
See our scams hub and APP fraud reimbursement update.