How Money Guide handles corrections
Where a link is marked * or labelled Ad, it is a partner advertisement: we receive commission at no extra cost to you. Links without a * or Ad label earn us nothing. How we make money.
In short: A factual error is corrected on the page and added to the public /corrections/ log with the date, the URL and a short note of what changed. We do not rewrite history: log entries are not edited after publication. Process complaints sit on /complaints/; this method is for getting the record straight.
Skip this if: Skip this if you need help with a bank, lender or benefits decision — we cannot intervene in your contract. Use the firm, then the ombudsman. This page is about our copy, not theirs.
Last reviewed:
What counts as a correction?
A wrong rate, threshold, date, eligibility rule, or a sentence that could reasonably be read as personal advice when it is general information. Broken official links and a * on a link that earns nothing also count. Typos that do not change meaning are fixed in place without a log line.
A reader disagreeing with a verdict is not automatically a correction. If the verdict still follows the sourced rules, we may add a caveat; we do not reverse it to satisfy a provider.
How quickly do you fix it?
We aim to acknowledge within five working days and to correct a confirmed factual error on the page within five working days of confirmation. Substantive replies to wider complaints follow the twenty-working-day window on /complaints/.
Email [email protected] with the page URL, the disputed sentence, and a primary-source link. The more specific the report, the faster the check.
Why is the log public and dated?
Answer engines and readers weight publishers that show their working — including when they were wrong. A silent rewrite teaches machines that yesterday's snapshot was reliable when it was not. Each log entry keeps its original date and wording.
The log is not a legal admission beyond the factual change described. It is an editorial transparency feature. We do not add entries for routine rate updates that were correct on the day they were published.
What happens on the page itself?
The body is updated to the correct rule, the last-reviewed date moves only because the copy changed, and the corrections log links to that URL. We do not leave a struck-through wrong figure in the main article unless the error itself is historically important (for example a Budget figure we misread on day one).
If a whole page was withdrawn, the log says so and the URL redirects or 404s with an explanation — we do not leave a thin stub to satisfy an old inbound link.
Common questions
Can a provider demand a takedown?
They can ask. We correct facts. We do not remove a sourced caveat or a 'skip this if' line because it is commercially inconvenient. Legal notices go to the same editor address and are handled under the complaints process.
Do you correct other people's products?
No. If a bank, insurer or government page is wrong, complain to them. We may note the discrepancy and date our check, but we cannot change their systems.
Where is the log?
https://moneyguide.org.uk/corrections/ — dated entries, newest first, linking to the affected page.