Train delay compensation: how to claim money back
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Quick answer: UK rail passengers can claim compensation for delays of 15 minutes or more (30 minutes on some operators). Claims are usually made online through the train company's website and can be worth 25–100% of the ticket price depending on the delay length.
Train delays are frustrating, but most UK operators offer compensation under their Passenger Charter. The rules vary by operator, but the principle is the same: if your journey is significantly delayed, you are entitled to money back. Many passengers never claim — operators do not automatically refund you.
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Read the full bills & utilities guide →How to claim train delay compensation →Primary source: www.gov.uk/rail-delays-and-compensation
Delay Repay schemes
Most UK train operators operate Delay Repay, compensating for delays of 15 minutes or more. Some older charters require 30 minutes. Check your operator's specific thresholds.
Compensation scales with delay length: 25% of the single journey cost for 15–29 minutes, 50% for 30–59 minutes, and 100% for delays of 60 minutes or more.
How to claim
Visit your train operator's website and look for 'Delay Repay' or 'compensation'. Enter your ticket details, journey date, and delay duration.
You usually need your ticket number or booking reference. Some operators accept claims via app. Compensation is paid as bank transfer, cheque, or e-voucher.
Season ticket compensation
Season ticket holders can claim for individual delayed journeys. Calculate the cost of a single journey by dividing your season ticket price by the number of days it covers.
Keep a record of delayed journeys — a note in your phone with date, route, and delay length is sufficient. Claim each delayed journey separately.
Common questions
Can I claim for cancelled trains?
Yes. Cancellations where no alternative service is provided typically qualify for 100% compensation of the ticket price.
How long do I have to claim?
Most operators require claims within 28 days of the delayed journey. Some allow up to 56 days. Check your operator's deadline.
Does compensation cover consequential losses?
No. Train compensation covers the ticket price only — not hotels, taxis, or lost wages from the delay. Travel insurance may cover consequential losses.