How much will I get back from an authorised push payment (APP) scam?
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In short: Up to £85,000 per claim under the Payment Systems Regulator's mandatory reimbursement rules, in force since 7 October 2024. The sending and receiving banks split the cost 50/50.
Last reviewed:
Reviewed by Kaiser Khan
The PSR's APP reimbursement rules apply to payments sent via Faster Payments between UK accounts. The receiving bank is jointly liable to refund the victim regardless of which bank you sent the money from.
The maximum is £85,000 per claim. Firms can charge an excess of up to £100 per claim (waived for vulnerable customers). Claims must usually be raised within 13 months of the payment.
Reimbursement can be refused if the customer has shown 'gross negligence' (a narrower test than the previous 'with reasonable care' standard). If the bank refuses or undercompensates, complain to the Financial Ombudsman Service for free.
Primary source: psr.org.uk
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