Broadband switching guide UK: One Touch Switch and social tariffs
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Quick answer: Switch broadband by signing up with a new provider — they cancel your old service under Ofcom's One Touch Switch rules. Out-of-contract customers often save £10–£20 a month; households on Universal Credit or Pension Credit may qualify for social tariffs around £15–£20 a month.
Millions of UK households pay post-contract 'loyalty' prices on broadband. Switching no longer means chasing two providers — the new supplier handles cancellation. Pair a switch with a mobile SIM-only move and social-tariff check if you claim benefits.
Before you switch
Find your contract end date on your bill or online account. Out-of-contract pricing is where the biggest savings sit. Note any router return rules and early-exit fees if you are still inside a minimum term.
Check your line type at your address — FTTP can mean faster speeds at lower cost than legacy copper-based 'fibre' (FTTC).
The switching process
Choose a deal and sign up online or by phone. The new provider sends switch notification letters; you have 14 days to cancel the switch if you change your mind.
Keep your landline number if you need it — most providers support number porting when stated at sign-up.
Haggle or switch?
Threatening to leave often triggers a retention discount, but new-customer deals from rivals are frequently still cheaper. Compare both before you accept a retention offer.
Common questions
Will I lose internet during the switch?
Most switches are seamless. FTTP-to-FTTP moves may need an engineer visit; your new provider will book this. Allow a short overlap if you work from home on install day.
Can I switch broadband mid-contract?
Yes, but early termination fees may apply unless the provider breached contract terms (for example undisclosed price rises on old-style inflation-linked contracts).