# WaterSure and water bill help in England and Wales

> Bills & utilities · Last updated 4 July 2026

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## Quick answer

WaterSure caps metered water bills for eligible households with high essential water use or receipt of certain benefits. Water companies also run social tariffs for low-income customers — apply direct to your supplier.

Water bills are often overlooked in money makeovers. Metering, WaterSure, and company-specific assistance schemes can cut hundreds of pounds a year for qualifying households.

## Key facts

- WaterSure available to metered customers on qualifying benefits with high essential water use
- Bill capped at supplier average for your area even if usage is higher for medical reasons
- Water companies must offer social tariffs under Ofwat guidance
- Switching to a meter is free — 12-month trial to revert in England/Wales if it costs more

## WaterSure eligibility

You need a water meter, three or more children under 19, or a medical condition requiring extra water, plus receipt of a qualifying benefit such as UC, PIP, Housing Benefit or Pension Credit. Apply through your water company with evidence.

## Social tariffs and metering

Each water company sets its own low-income tariff — names and income thresholds differ. If you have fewer people than bedrooms, a meter often saves money even without WaterSure.

## Frequently asked questions

### Does WaterSure exist in Scotland?

Scotland has different water charging — domestic water and sewerage are included in council tax. Focus on council tax reduction and Scottish Water assistance if applicable.

## Primary source

https://www.gov.uk/watersure-scheme-help-with-paying-water-bills

## Related

- [Bills & utilities hub](https://moneyguide.org.uk/bills-utilities/)
- [Council tax calculator](https://moneyguide.org.uk/tools/council-tax-calculator/)
- [Am I eligible for Council Tax Reduction?](https://moneyguide.org.uk/eligible-for/council-tax-reduction/)

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Independent UK money guidance from [Money Guide](https://moneyguide.org.uk). Information only — not regulated financial advice.