# Train delay compensation: how to claim money back

> Bills & utilities · Last updated 23 June 2026

Canonical HTML: https://moneyguide.org.uk/bills-utilities/train-delay-compensation/
Markdown mirror: https://moneyguide.org.uk/bills-utilities/train-delay-compensation.md

## Quick answer

UK rail passengers can claim compensation for delays of 15 minutes or more (30 minutes on some operators). Claims are usually made online through the train company's website and can be worth 25–100% of the ticket price depending on the delay length.

Train delays are frustrating, but most UK operators offer compensation under their Passenger Charter. The rules vary by operator, but the principle is the same: if your journey is significantly delayed, you are entitled to money back. Many passengers never claim — operators do not automatically refund you.

## Key facts

- Most operators compensate for delays of 15 minutes or more under Delay Repay schemes
- Compensation is typically 25% of the ticket price for 15–29 minute delays, 50% for 30–59 minutes, and 100% for 60+ minutes
- Claims must usually be made within 28 days of the delayed journey
- Season ticket holders can claim for individual delayed journeys — keep your ticket and delay evidence

## Delay Repay schemes

Most UK train operators operate Delay Repay, compensating for delays of 15 minutes or more. Some older charters require 30 minutes. Check your operator's specific thresholds.

Compensation scales with delay length: 25% of the single journey cost for 15–29 minutes, 50% for 30–59 minutes, and 100% for delays of 60 minutes or more.

## How to claim

Visit your train operator's website and look for 'Delay Repay' or 'compensation'. Enter your ticket details, journey date, and delay duration.

You usually need your ticket number or booking reference. Some operators accept claims via app. Compensation is paid as bank transfer, cheque, or e-voucher.

## Season ticket compensation

Season ticket holders can claim for individual delayed journeys. Calculate the cost of a single journey by dividing your season ticket price by the number of days it covers.

Keep a record of delayed journeys — a note in your phone with date, route, and delay length is sufficient. Claim each delayed journey separately.

## Frequently asked questions

### Can I claim for cancelled trains?

Yes. Cancellations where no alternative service is provided typically qualify for 100% compensation of the ticket price.

### How long do I have to claim?

Most operators require claims within 28 days of the delayed journey. Some allow up to 56 days. Check your operator's deadline.

### Does compensation cover consequential losses?

No. Train compensation covers the ticket price only — not hotels, taxis, or lost wages from the delay. Travel insurance may cover consequential losses.

## Primary source

https://www.gov.uk/rail-delays-and-compensation

## Related

- [Flight delay compensation](https://moneyguide.org.uk/bills-utilities/flight-delay-cancellation-compensation/)
- [Travel insurance essentials](https://moneyguide.org.uk/insurance/travel-insurance-essentials/)

---

Independent UK money guidance from [Money Guide](https://moneyguide.org.uk). Information only — not regulated financial advice.