# What are broadband and TV exit fees?

> Quick answer · Last updated 5 July 2026

Canonical HTML: https://moneyguide.org.uk/answers/broadband-tv-exit-fees-explained/
Markdown mirror: https://moneyguide.org.uk/answers/broadband-tv-exit-fees-explained.md

## In short

Exit fees — early termination charges — apply if you leave a broadband or TV bundle before the minimum contract ends, often paying remaining months' fees or a calculated penalty per Ofcom fairness rules. Some providers reduce fees if you move to an address they cannot serve or downgrade speed with consent.

Fees vary: remaining subscription totalling £200–£400 on 18-month contracts is common if you cancel mid-term without cause.

Ofcom banned rolling contracts without end dates on broadband for new sales — minimum terms must be clear at sale.

Moving home may allow contract transfer without penalty — if new flat lacks same technology, providers sometimes waive fees under network unavailable policies.

Record verbal promises to waive fees in writing — chat logs and email confirmations support complaints to ADR schemes if charged unfairly. See broadband TV bundles guide.

## Related

- [Broadband TV bundles guide](https://moneyguide.org.uk/bills-utilities/broadband-tv-bundles-guide/)
- [Bundle total cost](https://moneyguide.org.uk/answers/broadband-tv-bundle-total-cost/)

## Primary source

ofcom.org.uk/phones-and-broadband/switching-provider

---

Independent UK money guidance from [Money Guide](https://moneyguide.org.uk). Information only — not regulated financial advice.